Shirley Crane

posted Mar 2, 2015, 12:30 PM by Freedom Recovery

We were in Canada when we received word our house in Melissa, Texas was flooded. The hot water heater in the attic had broken and the ceiling had been destroyed in my closet in the master bath and the guest bath. The water ran for several days before it was discovered. By the time we returned home, it was truly a mess. 
At a traumatic time such as this, one doesn't always make the best decisions. However, we made an excellent decision when we chose Freedom Recovery Services to restore our home. 
We interviewed several companies. But, we were very impressed by the Freedom Recovery team's professionalism and willingness to listen to our concerns. They provided a complete listing of all the planned restoration services, including prices, before they began work and they welcomed our comments. 
The workers themselves are quiet and they will repeat any item of work you are not happy with during the entire process. 
I recommend Freedom Recovery for anyone who wants the job done correctly. 

Shirley Crane

Dolores Wood

posted Apr 16, 2014, 11:11 AM by Freedom Recovery

4/14/14 - I recently had the misfortune of having a water leak that had gone undetected for some time causing major damage beneath my pier-on-beam home in Grand Prairie. Your company provided clean-up and drying services and I want to take this opportunity to tell you how pleased we are with the results. 

Dan Trent was the person in charge and we are very satisfied with his concern and follow-up, but his young helper, Charlie, was the one who did the work and we could not begin to tell you how thorough and attentive he was to this job. He is a real "people person" and we were very impressed with his work ethics. My son was on-site for part of this restoration procedure and he also expressed praise for Charlie's attention to his responsibilities. He was courteous, professional and mature beyond his years. He's "a keeper" in our opinion. 

Dolores Wood

Chris & Tammy Adams

posted May 4, 2012, 3:48 AM by cadams@frsdfw.com   [ updated May 4, 2012, 3:49 AM ]

Chris and Tammy Adams
5/4/2012 - Freedom Recovery recently performed carpet cleaning, duct cleaning and tile cleaning throughout our home.  The staff at Freedom is courteous and friendly, always thorough and does a great job.  The thing that sets Freedom apart from the rest is the personal and prompt service with all the right equipment and tools paying close attention to detail and environmental considerations.  While cleaning the AC ducts in our house, they identified mold growing in the ducts due to moisture condensation and was able to treat the affected areas. 

Randall Mask

posted Jul 17, 2011, 12:36 PM by cadams@frsdfw.com   [ updated Jul 17, 2011, 4:30 PM ]

7-14-2011 - 

Azle Texas - 

Broken pipe flooded office!  Freedom Recovery was there within a half hour!  These guys are professionals!  My office was a wreck and Freedom Recovery brought us back to even better than before!!

Thanks to Dan, Joey, Brian and Charlie!!!

You are the best!

Nancy Gilderhus

posted Jul 17, 2011, 12:33 PM by cadams@frsdfw.com   [ updated Jul 17, 2011, 4:30 PM ]

June 11, 2011 - 

Mark and I want to thank you for your efforts on our behalf.  Throughout the process of cleaning up the mess and putting our house back together, we have been impressed with the quality of work, the promptness in which all jobs were completed, and the understanding and compassion shown to us when my sister died.

Your operation is first class!

Thank you for everything.

Nancy Gilderhus

Ft Worth Texas

Terry (and Mary Sue) Leese

posted Jul 17, 2011, 12:25 PM by cadams@frsdfw.com   [ updated Jul 17, 2011, 4:28 PM ]

January 6th, 2011 - 

Now that the post-flood recovery and reconstruction project has been completed, Mary Sue and I want to thank you guys one more time for all of your efforts in giving us back not our home, but our "new" home.  It looks magnificent, and we are the envy of our friends.

My expectations of a contractor are; very good work at a reasonable price and in a reasonable time frame, and you got a grade of "A" in all aspects, despite a few changes I made along the way, sometimes with not the best of timing.  But where you really shined was in the things you did away from our home.  There was a flood insurance claim involved, and several City of Arlington permitting issues to be resolved.  I had very little contact with the flood insurance company, and, other than the initial notification, NONE with the city.  You handled all of these issues and kept me informed, and with perfect outcomes.

Feel free to have potential clients contact me for a very favorable reference.

Thank you for everything,

Terry (and Mary Sue) Leese
(contact information available upon request for reference)

Arlington Texas

Lisa Manning and Family

posted Jul 17, 2011, 12:20 PM by cadams@frsdfw.com   [ updated Jul 17, 2011, 4:29 PM ]

I want to thank you all very much for the professional and timely work done in our home recently!  I was not sure what to expect after our washing machine flooded our kitchen and dining areas.  Your team came in, explained the situation and quickly went to work.

You were all extremely polite and professional.  You always called ahead of time to work with our family's schedule, which I really appreciated.  I was also very impressed by the fact that I could immediately reach someone when I called.!!

I would recommend your services to friends and family in the future.  I will also use your non-emergency services like carpet cleaning in the future because of the wonderful experience we had this time.  You are all very nice people and I do look forward to working with you again!!

Lisa Manning

Fred Propp

posted Jul 17, 2011, 12:16 PM by cadams@frsdfw.com   [ updated Jul 17, 2011, 4:29 PM ]

Dan, we appreciate the great job you, Joey, and Brian did in our home this past weekend.  Your company was very professional and courteous and really seemed to know a lot about restoration.  I would have never thought that there was so much associated with water damage.  You took a bad situation and made it as painless as it could be!

August 5th, 2010


Fred Propp

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